Privacy Policy

1. Who We Are

Holy Ziyarat Ltd (“we”, “us”) is the data controller for the personal information described in this policy. We are a private limited company registered in England and Wales, company number 17534607. Our registered office is Office 2112, 85 Dunstall Hill, Wolverhampton, WV6 0SR, United Kingdom.

This policy explains what information we collect, why we use it and what rights you have. We follow the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What We Collect

When you book or enquire, we may collect:

Your name, phone number (including WhatsApp) and email address
Travel dates, flight details, pickup and drop-off locations
Group size and any needs you share with us, such as help for elderly passengers or children
Payment information, which is handled by our payment provider and not stored by us in full
Messages you send us

When you use our website, we may collect:

3. A Note on Religious Information

Booking a Hajj, Umrah or Ziyarat service may indirectly suggest your religious belief. Under UK GDPR this can be treated as sensitive information.

We collect only what we need to provide your service. We do not ask for your religious details, we do not use booking information to profile you, and we do not share it for marketing.

4. How We Use Your Information

Purpose	Our legal basis
To confirm, manage and deliver your booking	Contract
To take payment and issue refunds	Contract
To contact you about your journey, such as pickup updates	Contract and legitimate interests
To answer your questions and complaints	Legitimate interests
To keep our records and meet legal duties	Legal obligation
To understand how our website is used and improve it	Legitimate interests
To send you news or offers, only if you opt in	Consent

5. Who We Share It With

We share your information only where needed.

Drivers and operations partners in Saudi Arabia, so they can pick you up and complete your journey. They receive only the details needed for your trip.
Payment providers, to process payments and refunds.
Website and communication providers, such as hosting, analytics and messaging services.
Professional advisers and authorities, where the law requires it.

We do not sell your personal information.

6. Transfers Outside the UK

Our services take place in Saudi Arabia, so your trip details are shared with people there. Saudi Arabia is outside the UK. Where we transfer information, we limit it to what is necessary, and we take reasonable steps to protect it, such as agreements with our partners about how they handle it.

7. How Long We Keep It

We keep booking records for as long as needed to deliver the service, handle questions or complaints and meet legal and accounting duties. Enquiries that do not lead to a booking are kept for a shorter period. When we no longer need information, we delete or anonymise it.

8. Your Rights

Under UK data protection law you have the right to:

Ask for a copy of your personal information
Ask us to correct information that is wrong
Ask us to delete your information, in some cases
Ask us to restrict or stop using your information, in some cases
Object to our use of your information based on legitimate interests
Withdraw consent at any time, where we rely on it
Ask for your information in a portable format, in some cases

To use any of these rights, contact us using the details below. We will reply within one month.

9. Keeping Your Information Secure

We take reasonable technical and organisational steps to protect your information. No online system is completely secure, so please share only what is needed.

10. Children

Our website is for adults. If you book for a family, you give us children’s details as the parent or guardian. We use them only to arrange the journey.

11. Complaints

If you are unhappy with how we use your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

12. Changes to This Policy

We may update this policy. The latest version is always on this page, with the date at the top.

13. Contact Us

Holy Ziyarat Ltd
Office 2112, 85 Dunstall Hill, Wolverhampton, WV6 0SR, United Kingdom
Email: theholyziyarat@gmail.com
WhatsApp: +44 7456 064604